FAQS

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FAQS

Tungstenjewellry is a large company which integrates designing , manufacturing and vendition. We are specialized in manufacturing various Tungsten Carbide Jewelry more than 20 years. Offer tungsten carbide/Ceramic rings,necklace,pendants,bracelets,watch. Wholesale,Custom-bulit service.

Lifetime Replacement Policy

Our goal is for you to be satisfied throughout the years that you will be wearing your tungsten ring, and we will do our best to make this happen. The Lifetime Replacement Policy is effective after the initial 30-Day Perfect Fit Policy detailed here.

The Lifetime Replacement Policy is important since tungsten carbide rings cannot be re-sized. Our Lifetime Replacement Policy will cover all future size replacement needs, as well as damage needs.

Our tungsten carbide rings are the highest quality and the hardest rings available, but do not be fooled by claims that tungsten carbide is completely indestructible. These claims are made by companies that do not offer lifetime replacement. Even a diamond, the hardest substance on earth, can be damaged. Sizing and unrestricted damage replacement are the important foundations of the Lifetime Replacement Policy.

In the highly unlikely event that a ring is damaged in any way, it will be replaced, no questions asked! This process, which is the same for lifetime size exchanges, involves only a small deductible. This means that you will be receiving a brand-new ring, at a fraction of the price! The replacement policy even covers rings that are cracked off during medical removal (An easy 2 minute process detailed under our FAQ’s section). There is no limit to how many times you can take advantage of this policy. If your original ring was engraved, your new ring will be re-engraved for free. The deductible is all-inclusive and covers the shipping and handling of the ring back to you. We do not have any extra charges, there are no hidden fees, and every ring qualifies regardless of condition!

Sizing

Before placing your order please make sure of your correct finger size. Our rings are comfort fit on the inside of ring. This means there is a slight roundness to the inside of the ring allowing the center part to fit closer to the finger than the outer edges. If you don’t know which size fit you, You had better go to local jewelry store to measure your size, Our ring size is us standard size. If you are UK or Europe customer. Please go to below site to conversion your size:

http://en.wikipedia.org/wiki/Ring_size

"RING FOR LIFE" Lifetime Sizing Program Because tungsten are some of nature's hardest and strongest elements, you can rest assured that your new titanium or tungsten ring purchase will continue to provide you comfort and enjoyment for your entire lifetime. By choosing one of our titanium or tungsten rings, you've selected the industry's new standard for excellence, noted for it's enduring styling, quality and craftsmanship and exclusive Lifetime Sizing policy.

When you receive your new ring from tungstenjewellry.com simply save a copy of your invoice. Then relax, knowing that no matter how much your finger size changes over time, our Lifetime Sizing program will insure that your tungsten ring will always fit comfortably. Should you ever find your tungsten ring to be either too large or too tight due to fluctuation in finger size, simply return it to us along with a copy of your invoice. Our program will provide a replacement ring promptly and your correct adjusted size.

Imagine wearing a ring that is permanently polished

ALWAYS looking new!

Discover the amazing look and durability of tungsten rings and tungsten wedding bands. In an extraordinary process, Tungsten and Carbide powders are forged together at 2,400 degrees Fahrenheit to form rings that are virtually indestructible and scratch proof. Then they are polished with a diamond compound, resulting in a polish and shine that will last forever. Tungsten rings offer the perfect combination of unbelievable strength with style and comfort. Explore our Education and Guidance Section.

Frequent Asked Questions

1.How much does shipping cost?

Shipping Cost is US$25, we will send out the order with UPS, DHL , EMS or other express.

2.How long does it take?

We will send you an email with shipping control no. and how to check it in 2-4 business days after you finished your order, maybe you can get it in your hands in 3-5 business days.

If we need delay your shipping time we also can send you an email to give reasons and new shipping information

For any question you could send an email to : alice@tungstenjewellry.com we will reply you as soon as possible.

3.What is the Payment methods?

You can choose to use credit card and paypal account to pay for your order.

4.How to do with payment problem?

when you put an order, but it is not successful with credit card payment, you also can send you payment to our paypal account :alice@tungstenjewellry.com or anitajinfly@yahoo.com.cn, and then send us an email to alice@tungstenjewellry.com to tell us you order number or order details. Will will contact you to confirm your order and handle everything as soon as possible.

About Discount

5.About Order Step

1)Choose the item you like

2)choose size(before choose the width)

3)choose the width

4)Add to Cart

5)write you information

6)finished your payment.

Any question please send email to : info@tungstenjewellry.com

6. After-Sales Service

1)if you receive wrong items

please send us an email to info@tungstenjewellry.com with pic in 3 working days, we will arrange a new one for you.

2) if you want to change your size

please send us an email to info@tungstenjewellry.com in 3 working days, we can making you a new one if you pay for the shipping fee. Or give you a discount with new order.

3) if your size is too big or small after time bringing in 3 years, we can change size for you if you want to pay for the shipping fee.

If you need other after-sale service, please email us alice@tungstenjewellry.com we will reply you if it is possible.

7. Order Checking

Any order question you can send email to: alice@tungstenjewellry.com

8. Order Discount

If your order is higher than US$199: FREE SHIPPING(EXPRESS)

If your order is higher than US$499: 10% Discount.

If you want other discount,

you can send an email to info@tungstenjewellry.com we will reply you if it is possible.

9. Who pays for import taxes?

In our store, you will only have to pay for the products and shipping feight, not including import taxes. As we know, the customs in some countries will charge import taxes, while others not. Different countries have different regulations.
The actual paperwork and initial payment of charges for customs clearance is handled by the courier, and the recipient (that is you)of the goods is later charged the total fee when signing for the packages.
Usually these taxes and charges are not very much, but in some countries they could be a little big higher. You'll need to contact your country's customs office or your chosen courier if you would like details of the likely charges in advance.
You can also take advantage of Internet and search online. We are sure you can find a satisfying answer online. Here we recommend you some search terms when you search in google.
import duties from china to [your country]

10.How to lower the import taxes?

Though it is tricky with import duties, the best we can do is declare the value of the shipped goods at the lowest nominal market price as a standard assumption, which may still be taxable. However, you may find you just need to pay some nominal import duties.
This lowest market price is based on the manufacturing origin and might not be reflective of how much the item will cost you if bought in your local retail market.
We won't declare it too low, which might catch the attention of the custom. Once they check your package, they will ask you to provide the detailed information including payment information. Then they will charge the import duties based on the actual value, not the low value we provided.
Another way to declare it as personal gift. But it seems that it doesn't work so well.
The last tricky way is that if you happened to work in a factory related to our product. We can declare it as faulty return to you at a very low price.
11. How much tax do I need to pay?

You may find that you have to pay taxes when goods you've ordered from us arrived in your country. The best bet is to call your local custom office for exact tariff duties you will have to pay.You will need to provide them with information such as what the tape is made of eg: Vinyl. the country of origin and maybe the quantity to be imported.
Besides, you can also take advantage of Internet and search online. We are sure you can find a satisfying answer online. Here we recommend you some search terms when you search in google.
import duties from china to [your country]

We are also trying to collect tariff duties on import from China to other countries. The following a list we've made, but we need more customers to contribute to this list so that more customers can benifit from it. (The import duties is caculated based on the value we declare, not the actual value)