Live Chat

MSN OnlineAlice

Shipping & Returns

 Tungstenjewellry is a large company which integrates designing , manufacturing and vendition. We are specialized in manufacturing various Tungsten Carbide Jewelry more than 20 years. Offer tungsten carbide/Ceramic rings,necklace,pendants,bracelets,watch. Wholesale,Custom-bulit service.

 Shipping & Returns
 

General Information

  • Your emailed receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Item availability and prices are subject to change at any time without notice. We reserve the right to limit quantities, and to decline the acceptance of any order for any reason. Sometimes products may be SOLD OUT before an order is fully processed. If this occurs on your order, you will be notified by email for an alternative product or refund/cancellation.
  • All orders are typically packed and shipped within 1~2 business days. Your credit card will be debited on the day we ship your order. Shipping confirmations are sent via email.
  • Items are shipped from Hong Kong. You are responsible for all applicable import duty and local tax, if any. If you have any questions, please verify with your customs before your purchase.
  • If a package is returned/unreceived due to wrong address, you are responsible for reshipping costs.
  • If a package is lost due to postal service, we will arrange a reshipment after 8 weeks. Or we will refund the amount you have paid minus the shipping fee.
  • Express Shipping options are not available for P.O. Box and APO/FPO addresses.
  • Sometimes, the package may be held at Customs and the recipient may be requested to contact the customs. We cannot contact the customs on behalf of the recipient.
  • One order cannot be split for shipping to different locations or on different dates.

Shipping Method

 

First Item

Each Additional Item

 

Registered Airmail

Free

US$0.00

- Hong Kong registered airmail
- Postal service
- with tracking number
- About 10~15 business days

Express

29.99

Order Below $199

US$0.00

- With tracking number
- No shipping to P.O. Box and APO/FPO
- About 3~5 business days

Express

Free

Order over $199

US$0.00

- With tracking number
- No shipping to P.O. Box and APO/FPO
- About 3~5 business days

 


 Exchange, Return and Warranty
 

General Information

Customer satisfaction is our number one priority.

Returns and Exchanges

For items arrived faulty or damaged, or a fault becomes apparent in the first 35 days of delivery, we will either refund or dispatch new items as soon as possible after the faulty items have been returned. Faulty items must be returned in original condition and buyer is responsible for the return postage fee. A 20% restocking fee may be applied for all returns and exchanges at our decision. Please take note of the following:

  • All returns and exchanges must be in original packaging. For faster service, please include a copy of your packing slip and write down your reasons.
  • Buyer is responsible for the return postage fee and insurance of all returns and exchanges. These fees are not refundable.
  • It is important to declare your package as a "Product for Return" on the Customs Declaration Form, and also $1 as the commercial value.
  • Please allow 10 business days to process your returns or exchanges.
  • We reserves right to refuse any returns or exchanges for any reasons.

Please send your return package to the following address:

9F YongJingHaoCheng D, 8 Bldg, QiaoTouSheQu No.7 Road，Fuyong Bao'an, Shenzhen, Guangdong,P.R.China.

Cancel Order

If you’d like to cancel or change a order fro any reasons, please contact us at info@tungsten jewelly.com as soon as possible and make sure to include your order number. However, We can’t change or cancel an order once it has already entered the production/shipping phase or has already sent out. If your order can’t be cancelled, You can simply return it to us, A 20% restocking fee will be charge while shipping and handing are non-refundable. We reserves the right to cancel any order that appears suspect or fraudulent, All fraudulent transactions will be reported to proper authorities.